Topics of discussion

Opening discussions:

– Answer #OCAPodcast questions
– Stealth Weeb
– Anime Hour Podcast

– Now Screening on Patreon: THE RED CAT GANG CHARACTER PROFILE
– The movie industry is giving up on its UltraViolet digital locker
∟How to safeguard your UltraViolet library
– Funimation Founder Gen Fukunaga Steps Down as GM
∟Gen Fukunaga Moves Into Chairman Role, Sony Seeks New GM for Anime Service
– YouTube is Contemplating Removing the Dislike Button
– Full anime episodes appearing as ads on YouTube

Hello Danie,

I am so incredibly sorry for the delays. I appreciate you sending a follow up so this was brought to my attention. I see your response with the 5 bullet points and I would love to address those now.

1) Our policy is to open and inspect every package that is shipped to us before we complete the mail out. This is because we have to search for prohibited items that are inevitably going to be shipped. Whether that is on purpose or on accident, we cannot be having illegal and prohibited items being shipped as that can seriously hurt and shut down our business completely. I mean, check out the news regarding MyUS.com. They were knowingly falsifying customs and shipping prohibited items, and got fined over $10 million for that. As a business, that is just not acceptable. There are many laws and regulations from each carrier and each country that do prohibit us from shipping certain items. Legally, we have to comply. Sadly, South Africa prohibits sexually explicit materials.

2) Our mail out team in each warehouse are the employees who decide whether an item can ship or not. No, not each person is specialized in every single product, as that is impossible. But we do have a very thorough training process and documents given so they can verify if items can ship or not. As I stated before, we cannot ship sexually explicit items internationally. It just cannot happen due to rules and regulations. In the past, we use to not be able to even ship them within the US, but due to recent changes, we now can ship those items domestically.

3) These items are prohibited to your country. https://crossborder.fedex.com/us/assets/prohibited-restricted/south-africa/index.shtml (Please see attached.) You can also contact your local customs to review their regulations as needed.

4) No, we do not send videos or photos of us disposing of packages. Once you ask for an item to be disposed, it is placed into our dispose pile to be disposed on our weekly trash cycles. Unfortunately, if you choose to return a package, there are fees associated with that.

5) Unfortunately, we have to check every single package before it mails out for legal reasons. You'd be surprised how many people inaccurately declare their items to get away form paying fees, and get prohibited items to ship internationally. At Shipito, we are in the business of honest work, while following all laws, so we check every package. There is no need to feel insecure with this process as it's only to ensure the safety of your package and anyone who may be in contact with it. It is a quick process that is done with every package to avoid fines, planes blowing up, returns, seized packages, etc. Thank you for your patience and understanding in this matter. Please let me know if you have any additional questions or concerns. 

Kind Regards,
Shelby W. Customer Support Manager