I am so incredibly sorry for the delays. I appreciate you sending a follow up so this was brought to my attention. I see your response with the 5 bullet points and I would love to address those now.
1) Our policy is to open and inspect every package that is shipped to us before we complete the mail out. This is because we have to search for prohibited items that are inevitably going to be shipped. Whether that is on purpose or on accident, we cannot be having illegal and prohibited items being shipped as that can seriously hurt and shut down our business completely. I mean, check out the news regarding MyUS.com. They were knowingly falsifying customs and shipping prohibited items, and got fined over $10 million for that. As a business, that is just not acceptable. There are many laws and regulations from each carrier and each country that do prohibit us from shipping certain items. Legally, we have to comply. Sadly, South Africa prohibits sexually explicit materials.
2) Our mail out team in each warehouse are the employees who decide whether an item can ship or not. No, not each person is specialized in every single product, as that is impossible. But we do have a very thorough training process and documents given so they can verify if items can ship or not. As I stated before, we cannot ship sexually explicit items internationally. It just cannot happen due to rules and regulations. In the past, we use to not be able to even ship them within the US, but due to recent changes, we now can ship those items domestically.
4) No, we do not send videos or photos of us disposing of packages. Once you ask for an item to be disposed, it is placed into our dispose pile to be disposed on our weekly trash cycles. Unfortunately, if you choose to return a package, there are fees associated with that.
5) Unfortunately, we have to check every single package before it mails out for legal reasons. You'd be surprised how many people inaccurately declare their items to get away form paying fees, and get prohibited items to ship internationally. At Shipito, we are in the business of honest work, while following all laws, so we check every package. There is no need to feel insecure with this process as it's only to ensure the safety of your package and anyone who may be in contact with it. It is a quick process that is done with every package to avoid fines, planes blowing up, returns, seized packages, etc. Thank you for your patience and understanding in this matter. Please let me know if you have any additional questions or concerns.
Dear Backers,
We here at Rayark thank you for your firm support and for sticking with us throughout this lengthy process. The IZD animated movie was unable to be completed by 2018. We sincerely apologize to our backers and have compiled a Collector's Edition Package, including the complete shooting script, production art, and an IZD hoodie and T-shirt designed around the battle suit. A digital rewards package containing the Implosion game OST, Implosion: Obelisk comic books (Currently completed issues) and Collector Edition Wallpaper, will accompany these packages. Please refer to the detailed rewards list at the end of this announcement to see eligibility requirements based on backer level. All deliveries will take place in March 2019.
We know that waiting longer than expected for our production is hard on our backers, and to show our gratitude, we would like to offer optional refunds to any backers who wish to opt-out at this time. Any backers who choose this option will still receive all of the Collector's Edition rewards they are eligible for, based on their tier. For example, all backers of “Warmech II Pilot” and above will be eligible for a complete Collector's Edition Package in March 2019, regardless of requesting a refund or not, whereas lower tiers will receive their assigned items as shown in the attached rewards list.
Rayark wishes to release only the highest quality products to our fans, and we believe our games and products speak to this, loudly. It is with great determination we face the demands of creating a feature animated film, and the process of mixing technologies to deliver a world-class movie has taken far longer than anticipated. We will not give up and will continue on until we have attained the final quality our fans expect from us. This may take some time but as a community of artists, producers, game-designers and movie-fans ourselves, we will stick together and push on until we have created something we are proud to show you. As of this moment, despite our amazing settings, production animation and overall designs, we have not reached our Rayark quality standard and will continue to revise all elements in IZD until it is worthy of you and the world stage.
We will notify all our backers (regardless of pledge level) via email about the details of the first-wave Collector's Edition rewards and the optional refund information. First-wave rewards schedule is as follows:
January 2019: Email backers to inform them about the first wave of pledge merchandise and the details of the optional refund.
February 2019: Collect shipping information from backers and organize refunds for those who request them. (We will still send you the first wave of pledge merchandise even if you request a refund.)
March 2019: Ship the first wave of merchandise, provide the virtual rewards for download, process refunds.
After the movie is complete: Ship the complete list of pledge rewards to backers who have continued to support us.
If you have any questions about the explanation above, please contact us via service@rayark.com. We wish to express our deepest gratitude to all backers for the patience and support.
Hello,
We’re writing to let you know of an update that may impact you. After January 31st, the ability to automatically post YouTube activity (uploads, liked videos, etc.) on Twitter and Google+ will no longer be available. We’ve found that sharing these actions with a custom message (instead of through automatically generated posts) provides a better experience for the sharer and their followers on other social networks.
You can continue to easily share videos to your social network. Here’s how:
On the watch page on any device: click Share, then click on the social network icon.
For more information on sharing videos, check out this help center article.
The YouTube Team
–Funimation to Stream Rising of the Shield Hero Anime, Crunchyroll Announces Dub Cast – Funimation adds episode download feature to iOS/Android apps – Kun Gao steps down as Crunchyroll GM, continues to serve as advisor – Why did Crunchyroll and Funimation divorce? – Funimation president: “We tried to renew deal with Crunchyroll.” – Is Netflix good for anime?
Theater Release news:
– My Hero Academia the movie to get 4D screenings in January 2019 – Dragon Ball Super: Broly film sells 1 million tickets in 6 days – Sentai Filmworks posts English-subtitled videos for Made in Abyss films
